Frequently asked questions about the Digital Worker service

What is the Cloud PCS Digital Worker?

A Digital Worker is a managed digital worker that performs assigned tasks within an organization’s systems in a controlled, monitored, and auditable manner. A Digital Worker can use applications, process data, make rule-based decisions, and carry out work steps in the same way as a human user. Cloud PCS provides Digital Worker as a managed service that includes the work environment, identity, access rights, security, monitoring, and continuous operations.

How does a Digital Worker differ from an AI agent?

Digital Worker utilizes AI agents and other automation technologies in the background. The difference lies in the fact that a Digital Worker is not merely an agent or a technical component, but a managed entity with its own work environment, identity, access rights, oversight, and accountability model. This allows the Digital Worker to be safely deployed in production within the organization’s own environment.

How does a Digital Worker differ from RPA and traditional software robotics?

Traditional software robotics and RPA are typically based on predefined rules and work steps. A Digital Worker can leverage artificial intelligence, perform defined reasoning tasks, and use the organization’s applications and systems in the same way as a human employee. At the same time, a Digital Worker can be assigned its own identity, access rights, monitoring, and auditing practices, allowing the solution to be managed as part of the organization’s normal operating environment.

Where does a Digital Worker operate?

Digital Worker operates within a controlled work environment defined for it within the organization’s own Microsoft environment. The work environment is not tied to an individual employee’s device; instead, the Digital Worker performs their tasks in the work environment reserved for them. This enables secure management, monitoring, auditing, and the separation of operations from personal user accounts.

Can the Digital Worker use the organization’s existing applications and systems?

Yes. Digital Worker can utilize the organization’s existing applications, systems, and data sources in accordance with the access rights granted to it. This enables work automation even in environments where multiple systems are used or where it is not practical to implement all functions through API integrations.

Can a Digital Worker use legacy systems that don’t have built-in integration?

In many cases, yes. A Digital Worker can use user interfaces just like a human user, so automating work does not always require system upgrades or separate integration projects. This makes it possible to utilize existing systems even when modern interfaces are not available.

Does a Digital Worker Need Their Own Identity?

Yes. Every Digital Worker must have its own identity, just like a human employee. Having their own identity enables the management of access rights, monitoring of activities, auditing, and the ability to distinguish the actions performed by a Digital Worker from those performed by other users.

How can we ensure that the Digital Worker performs its duties in accordance with its defined job description?

A Digital Worker is assigned a job description, tasks, access rights, and operating principles in the same way as a human employee. The data, systems, and authorizations available to it are limited to the level required by the task. In addition, its activities can be monitored, audited, and, if necessary, suspended. The goal is to ensure that the Digital Worker operates within its defined role in accordance with the organization’s objectives and guidelines.

How are a Digital Worker’s duties and responsibilities defined?

A Digital Worker’s job description is defined in the same way as that of a human employee. The organization defines the work objectives, work steps, systems to be used, access rights, and any approval points and exceptional situations. The Digital Worker performs the tasks assigned to it as part of the organization’s work process, but ownership and development of the process remain with the organization. If necessary, a human can review, approve, or supplement the final results of the work as required by the process. Cloud PCS is responsible for the deployment, management, and operation of the agreed-upon service.

How are a Digital Worker’s operations monitored?

Digital Worker’s operations can be monitored using event data, logs, performance metrics, and reports. This allows the organization to review completed tasks, identify anomalies, and ensure the traceability of operations. Monitoring also supports auditing, information security, and continuous improvement.

What decisions can a Digital Worker make independently?

A Digital Worker can perform the work steps and make the decisions assigned to it in accordance with the rules defined by the organization. If necessary, approval steps can be added to processes, in which a human verifies or approves the final action. The level of decision-making is always defined on a task- and process-specific basis.

What kinds of tasks is the Digital Worker suited for?

Digital Worker is particularly well-suited for repetitive, rule-based tasks that involve multiple systems. Typical applications include data processing, audits, reporting, document processing, transferring data between systems, and other processes in which work steps, data sources, and decision-making principles can be defined with sufficient clarity.

How is Digital Worker implemented?

Implementation begins by identifying tasks, objectives, systems, responsibilities, and success metrics. Next, the work environment, identity, access rights, and monitoring model are defined. Before going live, the system is tested in a controlled manner to ensure that Digital Worker can be deployed safely, reliably, and in accordance with the organization’s requirements.

How does Digital Worker benefit an organization?

Digital Worker helps automate repetitive tasks, improve the quality of work, and free up experts’ time for more demanding tasks. At the same time, the organization gains better visibility into automated processes, a more consistent operating model, and a controlled way to leverage artificial intelligence in the production environment. Digital Worker also enables the expansion of automation to processes that previously could not be automated in a cost-effective or controlled manner.